(818) 242-0022
FAQ
Have questions about protecting your home?
Frequently asked questions
Your family’s well-being is priceless. That’s why Armet Alarm & Electronics, Inc. 24/7 home security monitoring process follows the highest standards of detection and protection.
You activate the home alarm system
The home alarm system sounds – When an intruder triggers a protected zone, Armet Home Security alarm system sounds, letting the intruder know he’s been discovered. The security system senses something.
System waits for 30 to 45 seconds – The security system waits 30 to 45 seconds to give the homeowner or the employee a chance to deactivate the system to prevent false alarms.
Monitoring station receives the alarm signal – If the alarm is not deactivated the security system sends a message to the monitoring company over telephone lines. The signal tells our monitoring centers what area of your home triggered the alarm so our monitoring professionals can act.
We call you – Our monitoring company receives the message and verifies the alarm by immediately calling your home. And in the event of a true emergency we contact the proper authorities to protect you, your assets and your family.
The authorities respond.
Dial (818) 242-0022 or write an email to info@armtalarm.com and we’ll provide whatever training you need. If necessary, we can schedule someone to come out for a personal training session.
Whenever your alarm is activated, one of our trained monitoring representatives will call you right away to confirm that everything is fine at your home or business. Simply inform them of the false alarm. You can also call us at 818-242-0022 or monitoring station at 888-467-1119 to report a false alarm. Please have your account number and password handy for identification purposes.
The system allows a brief period for you to turn off your system. If a person with a correct pass code shuts off the alarm system while it is transmitting an alarm signal, the alarm will also transmit an abort or cancel signal to prevent a false alarm.
Just call (818) 242-0022 and our customer service representatives will make the changes for you right away. Please have your account number and password handy for identification purposes.
Just call us at 818-242-0022. You will need to provide us your account number and personal security code in order to make changes. Let those you have on your RP (responsible party) list know what to do in case they receive a call from us.
Yes! Your home security system is equipped with battery backup, so your system will continue to protect for several hours after a power failure. If your battery should be changed dial (818) 242-0022.
Call (818) 242-0022 or write an email info@armetalarm.com. Our company representatives are on call from 8:30 am – 4:30 pm Monday through Friday. Our goal is one-call resolution, correcting your problem immediately whenever possible. If the help of one of our service technicians is necessary, we will promptly schedule a service call that coincides with your schedule.
You should test your home security system at least once a month to make sure that it is in good working order. Call (818) 242-0022 or send us an email and our customer service representative will walk you through the process of testing your home security system.
Press *2# to temporarily stop the beeping and call our office during business hours to troubleshoot. If necessary, a service appointment will be scheduled.